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Terms & Conditions

MICHAEL’S MANOR – TERMS AND CONDITIONS

1. General Terms

These Terms and Conditions apply to all reservations, bookings, and events at St. Michael’s Manor Hotel, St Albans. By making a reservation or booking an event, you agree to abide by these terms.

2. Bedroom Reservations

Account Instructions

Payment for your room will be taken upon arrival or, in some cases, at the time of the booking. No charges will be applied before check-in, and card details are collected solely to secure your booking. Any additional expenses incurred during your stay can be added to your room account for payment upon departure by taking pre-authorisation of your card at checkin. Alternatively, card payments are accepted in the bar and restaurant until 11:00 PM.

Cancellation Policy

Cancellations must be made by 3:00 PM, at least 72 hours before the scheduled arrival date. Failure to cancel within this timeframe will result in a charge equivalent to one night’s stay.

Special Requests

To ensure the best possible service, please get in touch with the hotel directly with any special requests related to your booking. We strive to accommodate all requests, though we cannot guarantee availability at short notice.

Event & Noise Policy

St. Michael’s Manor Hotel frequently hosts private events, particularly weddings in the summer and Christmas parties during the festive season. These events may include live music, bands or DJs from early evening until midnight. Due to the hotel’s layout, noise from these events may be audible in guest rooms. If you have concerns regarding this, please contact reception before your arrival.

Parking & Liability

Complimentary on-site parking is available to all guests, including two electric vehicle charging stations (pay as you charge). However, the hotel does not accept liability for loss, theft, or damage to personal property occurring on the premises.

Damage to Property

Guests are responsible for damage to the hotel’s property or structure resulting from deliberate, negligent, or reckless acts. If such damage is identified after departure, the hotel reserves the right to charge the guest’s credit/debit card for repair costs.

Non-Smoking Policy

In compliance with UK law and for the health and safety of all guests, St. Michael’s Manor Hotel is a 100% non-smoking establishment. If evidence of smoking is found, a cleaning fee of £150.00 will be charged to the guest’s account. Thank you for being so cooperative.

Check-In & Check-Out:

Rooms are available for check-in from 3:00 PM. While we strive to have all rooms ready upon arrival, we cannot guarantee early access unless a reservation has been made for the night before arrival. If early check-in is available, a charge of £20.00 per hour before 3:00
PM will apply. Guests must check out by 11:00 AM on the day of departure. Subject to availability, late check-out may be arranged for £20.00 per hour. Please speak with reception on your arrival day to request a late check-out. We look forward to welcoming you to St. Michael’s Manor and ensuring a memorable stay.

3. Restaurant Bookings

Reservations

  • All reservations are subject to availability. We recommend booking in advance to secure your preferred date and time.
  • A confirmation email or message will be sent once your reservation has been successfully made.
  • We reserve the right to cancel or amend reservations in exceptional circumstances beyond our control, such as unforeseen closures or government-imposed restrictions.
  • For groups of 8 or more, contact events team

Deposits & Pre-Payments

  • A deposit is required to secure your booking and will be deducted from the final bill.
  • Some special events or seasonal bookings (e.g., Christmas, New Year’s Eve) may require full pre-payment.
  • Deposits and pre-payments are non-refundable but transferable.

Cancellation & No-Show Policy

  • Cancellations or amendments must be made at least 24 hours before standard bookings.
  • Cancellations of group bookings from 6 to 11 and special events require a minimum of 72 hours’ notice.
  • Failure to attend a reservation without prior notice (no-show) may result in the loss of any deposit paid and a charge to the card on file where applicable.

Table Timings:

  • To accommodate all guests, we may allocate a dining time limit for your table. This will be confirmed at the time of booking.
  • If you arrive late, your allocated dining time may be reduced accordingly.

Special Dietary Requirements & Allergies

  • When booking, please inform us of any dietary restrictions, allergies, or special requirements.
  • While we take precautions, we cannot guarantee that any dish is entirely allergen-free due to the risk of cross-contamination.

Service Charge & Payment

  • A discretionary service charge of 12.5% be added to the bill. This will be clearly stated on the menu and bill.
  • All major debit and credit cards are accepted. Cash payments are also accepted, subject to business policies.

Dress Code & Conduct

  • We ask guests to adhere to a smart casual dress code. Management reserves the right to refuse entry to guests who do not comply.
  • Any guests behaving disorderly or inappropriately may be asked to leave the premises.

Outdoor Seating & Weather Conditions

  • Outdoor tables are subject to weather conditions. We will do our best to accommodate guests inside if needed, but this cannot be guaranteed.
  • Heaters and umbrellas may be provided, but availability is limited.

Liability & Force Majeure

  • The restaurant is not liable for any loss, damage, or personal injury sustained on the premises unless caused by the negligence of our staff.
  • We are not responsible for any cancellation or amendment to a booking due to circumstances beyond our control, such as extreme weather, government regulations, or health crises.

Amendments To Terms

We reserve the right to amend these terms and conditions at any time. The latest version will always be available on our website or upon request.

By reserving our restaurant, you acknowledge that you have read, understood, and agreed to these terms and conditions.

4. Events at St. Michael’s Manor

Bookings & Deposits

  • A provisional event booking is held for 14 days; a signed contract and 20% non-refundable deposit are required to confirm the booking.
  • A further 50% payment is due 6 months before the event date.
  • The balance must be paid 1 month before the event.

Guest & Attendance Requirements

The final number of guests must be confirmed 4 weeks before the event.

Minimum guest requirements apply:

  • Friday or Sunday: 80 adult guests (Orangery)
  • Saturday: 100 adult guests (Orangery)
  • Bank Holidays: Subject to separate guest requirements

Event Cancellation Policy

Less than 28 days before the event: 100% charge.

  • 29-90 days before: 75% charge.
  • 91-180 days before: 50% charge.
  • 180+ days before: 20% charge.

If the hotel cancels the booking due to circumstances beyond its control, payments will be refunded.

Accommodation for Events

Guests must check out by 11:00 AM.

  • Cancellations for 1-3 bedrooms require 24-hour notice.
  • Cancellations for 4-10 bedrooms require 7-day notice.
  • Cancellations for 10-30 bedrooms require 21-day notice.

Damage & Liability

  • Clients are responsible for damages caused by themselves or their guests.
  • The hotel is not responsible for lost/damaged property.
  • Fireworks and non-biodegradable confetti are strictly prohibited.

Entertainment & Noise Restrictions

  • Monday to Thursday: Music until 11:00 PM.
  • Friday, Saturday, & Bank Holidays: Music until Midnight.
  • Christmas Eve & New Year’s Eve: Music until 01:00 AM.
  • The garden terrace closes at 10:00 PM for all guests.

5. Force Majeure & Governing Law

Force Majeure

  • The hotel shall not be liable for cancellations due to unforeseen circumstances beyond its control, including but not limited to:
  • Natural disasters, extreme weather, or pandemics.
  • Government restrictions, wars, strikes, or power outages.
  • If such events occur, the hotel will offer rescheduling or a refund minus any reasonable costs incurred.

Governing Law

These Terms and Conditions are governed by English law.

 

By booking a reservation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For enquiries, contact St. Michael’s Manor Hotel via the enquiry form below.