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Terms & Conditions

MICHAEL’S MANOR – TERMS AND CONDITIONS

1. General Terms

These Terms and Conditions apply to all reservations, bookings, and events at St. Michael’s Manor Hotel, St Albans. By making a reservation or booking an event, you agree to abide by these terms.

2. Bedroom Reservations

Account Instructions

  • Payment for your room will be taken upon arrival or, in some cases, at the time of booking.
  • No charges will be applied before check-in, and card details are collected solely to secure your booking.
  • Additional expenses can be charged to your room and settled upon departure.
  • Card payments are accepted at the bar and restaurant until 11:00 PM.

Cancellation Policy

  • Cancellations must be made by 3:00 PM at least 72 hours before the scheduled arrival date.
  • Failure to cancel within this timeframe will result in a charge equivalent to one night’s stay.

Check-In & Check-Out

  • Check-in is from 3:00 PM; early check-in may be available for £20.00 per hour before 3:00 PM.
  • Check-out is by 11:00 AM; late check-out may be available for £20.00 per hour, subject to availability.

Event & Noise Policy

  • The hotel frequently hosts private events, including weddings and seasonal parties.
  • Noise from these events may be audible in guest rooms.
  • Contact reception before arrival if this is a concern.

Parking & Liability

  • Complimentary on-site parking is available, including two electric vehicle charging stations (pay-as-you-charge).
  • The hotel is not liable for loss, theft, or damage to personal property on the premises.

Damage to Property

  • Guests are responsible for damage to the hotel property resulting from deliberate, negligent, or reckless acts.
  • If damage is identified after departure, the hotel reserves the right to charge the guest’s credit/debit card.

Non-Smoking Policy

  • The hotel is a 100% non-smoking establishment.
  • A £150.00 cleaning fee applies if evidence of smoking is found in a room.

3. Restaurant Bookings

Reservations

  • All reservations are subject to availability.
  • A confirmation email or message will be sent once your reservation is successfully made.
  • For groups of 8 or more, contact the events team directly.

Deposits & Pre-Payments

  • A deposit is required to secure your booking and will be deducted from the final bill.
  • Some special events or seasonal bookings (e.g., Christmas, New Year’s Eve) may require full pre-payment.
  • Deposits and pre-payments are non-refundable unless canceled within the required notice period.

Cancellation & No-Show Policy

  • Standard reservations: 24-hour cancellation notice.
  • Group bookings (6-11 guests) & special events: 72-hour cancellation notice.
  • No-shows may result in the loss of any deposit paid and additional charges.

Dining Time & Conduct

  • A dining time limit may be applied and will be confirmed upon booking.
  • Guests are expected to adhere to a smart casual dress code.
  • Disorderly or inappropriate behavior may result in removal from the premises.

Service Charge & Payment

  • A 12.5% discretionary service charge will be added to the bill.
  • Payments can be made via major credit/debit cards or cash (subject to business policies).

Outdoor Seating & Weather Conditions

  • Outdoor seating is subject to weather conditions; alternative indoor seating is not guaranteed.
  • Heaters and umbrellas may be provided but are subject to availability.

4. Events at St. Michael’s Manor

Bookings & Deposits

  • A provisional event booking is held for 14 days; a signed contract and 20% non-refundable deposit are required to confirm the booking.
  • A further 50% payment is due 6 months before the event date.
  • The balance must be paid 1 month before the event.

Guest & Attendance Requirements

The final number of guests must be confirmed 4 weeks before the event.

Minimum guest requirements apply:

  • Friday or Sunday: 80 adult guests (Orangery)
  • Saturday: 100 adult guests (Orangery)
  • Bank Holidays: Subject to separate guest requirements

Event Cancellation Policy

Less than 28 days before the event: 100% charge.

  • 29-90 days before: 75% charge.
  • 91-180 days before: 50% charge.
  • 180+ days before: 20% charge.

If the hotel cancels the booking due to circumstances beyond its control, payments will be refunded.

Accommodation for Events

Guests must check out by 11:00 AM.

  • Cancellations for 1-3 bedrooms require 24-hour notice.
  • Cancellations for 4-10 bedrooms require 7-day notice.
  • Cancellations for 10-30 bedrooms require 21-day notice.

Damage & Liability

  • Clients are responsible for damages caused by themselves or their guests.
  • The hotel is not responsible for lost/damaged property.
  • Fireworks and non-biodegradable confetti are strictly prohibited.

Entertainment & Noise Restrictions

  • Monday to Thursday: Music until 11:00 PM.
  • Friday, Saturday, & Bank Holidays: Music until Midnight.
  • Christmas Eve & New Year’s Eve: Music until 01:00 AM.
  • The garden terrace closes at 10:00 PM for all guests.

5. Force Majeure & Governing Law

Force Majeure

  • The hotel shall not be liable for cancellations due to unforeseen circumstances beyond its control, including but not limited to:
  • Natural disasters, extreme weather, or pandemics.
  • Government restrictions, wars, strikes, or power outages.
  • If such events occur, the hotel will offer rescheduling or a refund minus any reasonable costs incurred.

Governing Law

These Terms and Conditions are governed by English law.

 

By booking a reservation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For enquiries, contact St. Michael’s Manor Hotel via the enquiry form below.